COVID-19 Latest Updates
Monday 23rd March | 17:00
It saddens me to write this letter and it is with a very heavy heart that we will be temporarily closing our doors at 11 Cadogan Gardens. Whilst none of us have any idea how long this will be for, we are working on the assumption of twelve weeks.
Looking after our colleagues and guests has, and always will be, our first priority and I would like to take this opportunity of thanking all of our team members for their strength and commitment in these difficult times, during which they have continued to show their professionalism and dedication to guests and each other.
We have been touched by the heart-warming messages of support and encouragement from you, our friends and guests. Please be assured that although, for the moment, we will not be able to welcome you in person, we will remain in regular contact and look forward to the day when we can open our doors again and welcome you back home to 11 Cadogan Gardens.
If you have an existing booking you will receive a call from us shortly. If for any reason you do not hear from us within the next couple of days please give us a call on +44 (0)20 7730 7000 or email firstname.lastname@example.org and we will be happy to answer any of your questions.
Sending very warm wishes from our house to yours.
Friday 20th March | 19:00
In light of the update from the Government tonight and the instruction to close all restaurants and bars in the United Kingdom, Hans’ Bar & Grill is now closed until further notice.
Whilst we are sad to be closing our doors we appreciate the importance of the steps the Government are taking at this time. For all of our guests with bookings rest assured we will be in touch in due course.
In the meantime we wish all of our guest stay safe and well and hope to see you back at Hans’ Bar & Grill soon.
Monday 16th March | 17:00
As the impact of the COVID-19 continues to gather momentum, we would like to ensure that we stay in touch with our guests during the crisis.
Since the news hit the headlines we have been taking a very proactive approach and ensuring that we are monitoring the government guidelines daily and following instruction. Our staff are being well informed through team talks, departmental meetings and daily briefings. Our housekeeping regimes have been significantly enhanced and our teams are playing their part by politely avoiding the temptation to shake hands with our guests, advising guests on arrival of our heightened hygiene policies and ensuring everyone is washing their hands at very regular intervals. Our reservations team is advising arriving guests that if they are not feeling great they should postpone their visit.
Conscious that we need to support each other, we have temporarily relaxed our cancellation policies for all bookings arriving until the 30th June 2020, allowing guests to rebook at a later date without losing any deposits. Should you have an existing booking or are planning to make one then our reservations team will be happy to help and can be called on +44 (0)20 7730 7000 or emailed using email@example.com.
This is a very unusual situation that we are now all faced with, but with our typically ‘British Spirit’ we are trying to find the positive in this for now. With so many overseas destinations becoming inaccessible we are finding that a lot of guests are choosing to stay at home and holiday in the UK and we hope that you will find 11 Cadogan Gardens your London home from home through this difficult time.
We are looking forward to welcome you warmly as always.