COVID-19 Latest Updates
Monday 2nd November | 16:00
Since the latest COVID news was announced by The Government on Saturday 31st October, we are once again preparing to close our hotels, spas and restaurants. Last time it was approached with caution, sadness and uncertainty, however this time we remain hopeful and focused with an end goal in sight and Christmas festivities to look forward to.
I can confirm that as today, Chewton Glen, Cliveden House, The Lygon Arms and 11 Cadogan Gardens will be closed once again, re-opening on Thursday 3rd December. This also means the grand opening of our fifth property, The Mayfair Townhouse, has been delayed and we hope to update you with a new opening date very soon.
If you have a reservation with us, there is no need to call. We will be contacting all guests due to arrive with us during this period and hope that we can move your booking to accommodate you later in the year or in 2021. Please bear with us as we work through these bookings on a consecutive basis, starting with those due to arrive with us on Thursday 5th November.
We will continue to proactively keep in touch with you whilst the hotels are closed and several members of the team will stay behind to answer emails and phone calls regarding questions you may have and help you plan future stays. As ever we will also update the hotel websites and all social media channels regularly with important news, so please follow us or subscribe if you haven’t done so already.
Sending very warm wishes from our house to yours and thank you for your unfaltering support through these unprecedented times.
Tuesday 12th May | 17:00
Find out how we have supported the local community and beyond during the COVID-19 Pandemic here >>
Tuesday 5th May | 12:00
Iconic Luxury Hotels - Hygiene Statement
The whole Iconic Luxury Hotels family has always upheld the most exacting levels of housekeeping across all our properties and our housekeeping teams are widely recognised in the industry for their commitment to the highest cleanliness standards. Since Coronavirus COVID-19 began impacting on all of our lives, we have widened this passion for cleaning perfection to each and every member of the team, both front and back of house, indoors and out. Before we re-open we will deliver a new awareness and cleaning training programme to every team member at every hotel which will be updated and refreshed on a daily basis at team briefings to ensure that our ongoing commitment to hygiene remains the top priority for both the team and our guests. We will ensure that any changes and official guidance on the management of the COVID-19 public health risk are communicated immediately.
In the face of this challenge, we have introduced more frequent cleaning intervals, reviewed all cleaning products for efficacy against Coronavirus and ensured that all cleaning processes take into consideration chemical contact times to ensure effective sanitisation of this health risk.
We have reviewed and adjusted our operating processes in every department, both front and back of house, to ensure that we have minimised the opportunity for cross contamination of individuals - our guests, our team and suppliers. This will inevitably affect some of the services and personal interactions which have occurred in the past and whilst this may limit some of the things we have previously done, we are certain that both our guests and team will agree that safety comes first.
Ultimately the situation and official advice changes on a daily basis and we will continue to adapt our procedures accordingly. We remain committed to ensuring that our team stay safe whilst our guests enjoy an Iconic experience during these unfamiliar times.
Monday 23rd March | 17:00
It saddens me to write this letter and it is with a very heavy heart that we will be temporarily closing our doors at 11 Cadogan Gardens. Whilst none of us have any idea how long this will be for, we are working on the assumption of twelve weeks.
Looking after our colleagues and guests has, and always will be, our first priority and I would like to take this opportunity of thanking all of our team members for their strength and commitment in these difficult times, during which they have continued to show their professionalism and dedication to guests and each other.
We have been touched by the heart-warming messages of support and encouragement from you, our friends and guests. Please be assured that although, for the moment, we will not be able to welcome you in person, we will remain in regular contact and look forward to the day when we can open our doors again and welcome you back home to 11 Cadogan Gardens.
If you have an existing booking you will receive a call from us shortly. If for any reason you do not hear from us within the next couple of days please give us a call on +44 (0)20 7730 7000 or email firstname.lastname@example.org and we will be happy to answer any of your questions.
Friday 20th March | 19:00
In light of the update from the Government tonight and the instruction to close all restaurants and bars in the United Kingdom, Hans’ Bar & Grill is now closed until further notice.
Whilst we are sad to be closing our doors we appreciate the importance of the steps the Government are taking at this time. For all of our guests with bookings rest assured we will be in touch in due course.
In the meantime we wish all of our guest stay safe and well and hope to see you back at Hans’ Bar & Grill soon.
Monday 16th March | 17:00
As the impact of the COVID-19 continues to gather momentum, we would like to ensure that we stay in touch with our guests during the crisis.
Since the news hit the headlines we have been taking a very proactive approach and ensuring that we are monitoring the government guidelines daily and following instruction. Our staff are being well informed through team talks, departmental meetings and daily briefings. Our housekeeping regimes have been significantly enhanced and our teams are playing their part by politely avoiding the temptation to shake hands with our guests, advising guests on arrival of our heightened hygiene policies and ensuring everyone is washing their hands at very regular intervals. Our reservations team is advising arriving guests that if they are not feeling great they should postpone their visit.
Conscious that we need to support each other, we have temporarily relaxed our cancellation policies for all bookings arriving until the 30th June 2020, allowing guests to rebook at a later date without losing any deposits. Should you have an existing booking or are planning to make one then our reservations team will be happy to help and can be called on +44 (0)20 7730 7000 or emailed using email@example.com.
This is a very unusual situation that we are now all faced with, but with our typically ‘British Spirit’ we are trying to find the positive in this for now. With so many overseas destinations becoming inaccessible we are finding that a lot of guests are choosing to stay at home and holiday in the UK and we hope that you will find 11 Cadogan Gardens your London home from home through this difficult time.
We are looking forward to welcome you warmly as always.